Microsoft Lync – the New Enterprise Communicator

Microsoft’s Office Communications Server (OCS) has helped connect enterprise communicators for a while now. However, now the company has gone one step ahead and has launched a new product Lync. Lync promises to be the next generation successor to the Office Communications Server. Like OCS, Lync provides a single interface to manage instant messages, voice calls, video calls, meetings and shared whiteboard sessions. However, more importantly, an additional feature it provides is that it integrates enterprise VoIP. This product will be a great supplement or replacement for the PBX systems.

Some of the unique features include:

  • Unified experience: Lync 2010 experience allows access to instant message, voice call, video call, meeting, and shared whiteboard session at the same time.
  • Single-click web conferencing: Using Microsoft Outlook Lync helps set up web conference with a single-click of the mouse.
  • Managing users: Lync helps you connect to family and friends while being away from there. Additionally, Lync identifies phone to mute to improve quality and productivity.
  • Device switching: Lync helps and supports easy switch between the head-set and phone in the middle of a call, using device switching.

Some of the customers that are already on board include Boeing, Estee Lauder, Frace Telecom, Nikon and Orange. Microsoft is offering a free trial for 180 days

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